Terms of Use

1. Acceptance of Terms

Rellow provides an AI-native Real Estate Operating System for real estate developers, brokerages, channel partners, and service providers. By accessing or using our website, products, or services, you agree to these Terms. If you use the services on behalf of an organisation, you confirm that you are authorised to accept these Terms on its behalf.

Separate subscription agreements, order forms, or other commercial contracts may apply to specific products and services.

2. Use of Services

You must use Rellow's website, products, and services only for lawful business purposes. You must not:

• Use the services for fraud, unlawful activities, or misleading communications.
• Attempt unauthorised access or interfere with the security or operation of our systems.
• Introduce malicious code or misuse our infrastructure.
• Copy, resell, reverse engineer, or commercially exploit the services without permission, except where permitted by law.
• Upload or process personal information without the necessary rights, permissions, or lawful basis.
• Infringe third-party rights or distribute unlawful communications.

You are responsible for protecting your account credentials and for activity carried out through your account, subject to applicable law and any relevant agreement.

3. Subscriptions and Payments

Certain products and services may require paid subscriptions, licences, usage fees, or other commercial arrangements. Pricing, billing, renewals, cancellations, refunds, and payment terms will be governed by the applicable agreement or order form.

Applicable taxes and restrictions on access for overdue payments will be handled in accordance with the relevant agreement and applicable law.

4. Customer Data and Privacy

Customers retain their rights in the business data they submit to Rellow, subject to applicable third-party rights and contractual terms. Customers authorise Rellow to process that data as necessary to provide, maintain, secure, and support the services, or as otherwise agreed.

Customers are responsible for the accuracy and lawful collection of submitted data, including obtaining required consents and permissions and complying with applicable data protection and communications laws.

Our Privacy Policy and any applicable data processing or subscription agreements also apply.

5. Artificial Intelligence

Our products may offer AI-generated content, summaries, classifications, recommendations, and workflows. AI-generated outputs may be inaccurate, incomplete, or unsuitable for a particular purpose. You should review outputs before relying on them for consequential decisions.

Rellow does not guarantee specific business outcomes from the use of AI features.

6. Intellectual Property

Rellow and its licensors own the website, software, architecture, designs, branding, documentation, and related intellectual property, except where otherwise agreed. You may not use these materials without permission, except as permitted by applicable law.

Users retain their rights in their content and customer data, subject to the permissions required to provide the services and any applicable agreement.

7. Third-Party Services and Availability

Rellow may integrate with third-party platforms, APIs, communications services, cloud infrastructure, and AI services. These integrations may be subject to third-party terms, technical limitations, and interruptions.

We will make reasonable efforts to maintain our services but do not guarantee uninterrupted or error-free operation. Features may be changed, suspended, or discontinued, subject to applicable law and contractual commitments.

8. Disclaimers and Liability

Our website content is provided for general informational purposes and may change without notice. Unless expressly agreed in writing, Rellow does not warrant that the website or services will be uninterrupted, error-free, or suitable for every business requirement.

To the maximum extent permitted by applicable law, Rellow will not be liable for indirect, incidental, special, or consequential losses arising from the use of or inability to use the services. Any applicable contractual liability limits will be governed by the relevant written agreement. Nothing in these Terms excludes liability that cannot legally be excluded.

9. Suspension and Termination

Rellow may suspend or restrict access where reasonably necessary to address a material breach of these Terms, unlawful activity, security risks, overdue payments, or legal requirements. Where reasonably practicable, notice and an opportunity to remedy the issue will be provided.

Termination, data export, and deletion arrangements for paid services will be governed by the applicable agreement and law.

10. Changes to These Terms

We may update these Terms to reflect changes in our services, business practices, or legal requirements. Updated Terms will be published on this page with a revised effective date.

11. Governing Law and Contact

These Terms are governed by the laws of India. Disputes will be addressed through good-faith discussions and, where necessary, the courts or other forums having jurisdiction under applicable law, subject to any separate dispute-resolution agreement.

These Terms should be read alongside our Privacy Policy and Cookie Policy.